Unblu

The Unblu Platform allows organizations to engage and interact with the visitors/customers on their websites and mobile applications, guiding them through their digital journey to a successful completion of a business transaction. Our platform is specially architected to allow advisors and relationship managers to engage with customers in secure environments such online banking applications or customer portals, leveraging the support and advisory experience to the next level.

Increase touchpoints with customers (text, video, voice and collaboration) by leveraging on digital tools to render a branch-like experience that your customers expect and love. Design customer journeys with total flexibility, offering advice and support where you know customers need it. It’s not just another chat icon on a website, hoping for the best, or an isolated video-meeting solution.

Unblu allows banks to leverage the moment of truth. Providing financial advice when your customers need it. Unblu allows your agents and advisors to use technology to increase conversion rates by spending more quality time with customers.

Adding visual context to support use cases is allows our customers to reduce the time you dedicate per call/chat, and increasing the first-call resolution ratio. Unblu allows you to engage with customers online in a natural, convenient and intuitive way, what translate in a higher efficiency when onboarding new customers.